Elmhurst Energy Announces Service Level Investment
Energy rating accreditation body, trainer and support provider, Elmhurst Energy has announced a substantial package of investments in the continuous improvement of its client service levels, already regarded as probably the highest in the emerging energy rating and consultancy industry.
Managing Director of Elmhurst Energy, Stephen O’Hara, said “We have grown our business on a platform of innovation, adaptability, and the highest levels of customer service. Everyone can be assured that even in the changing economic climate this will continue.”
Elmhurst Energy has recently installed a state-of-the art ‘smart’ call-handling facility, enabling callers to reach their destination in no more than two key strokes. The company’s server capacity is also being upgraded on a regular basis. The latest and largest upgrade will quadruple the existing capacity. Overall, the firm’s call handling and processing services will have additional levels of resilience built into them, with spare capacity always available. This will enable lodgement of Energy Performance Certificates (EPCs) to be an increasingly seamless process, using Elmhurst Energy’s procedures.
The Elmhurst Energy website is currently being upgraded. The announcement of the completed redesign is expected to be made shortly. In the meantime, the company is adding a Frequently Asked Questions (FAQs) section to the site to answer the increasing number of common queries now that the industry is expanding so rapidly.
The website will also host a new comprehensive Glossary of standard industry acronyms the firm has researched to help out a marketplace that is saturated with almost impenetrable abbreviations
<< Back to News
